Terms and Conditions

ORDERING

Orders may be placed by telephone, fax, e-mail or postal service. Prior authorization is not necessary for sending duds (used tubes).

When sending used tubes for rebuilding, please include your station’s call letters or firm name, shipping address, mailing address, telephone number, fax number, contact person, and a brief note to describe the work desired. DO NOT USE THE U.S. POSTAL SERVICE or MOTOR FREIGHT when sending duds. In emergencies, orders can be expedited.

Klystrons shipments can be arranged through our preferred carrier. Please call us to arrange shipment. DO NOT USE MOTOR FREIGHT TO SHIP KLYSTRONS.

Duds (used tubes) being sent should be packed in the original shipping container. If the original carton is unavailable, please contact our Customer Service Department and containers will be supplied at no cost. All customers are notified in writing via fax or e-mail of the condition of their used tube BEFORE work is begun.

Some tubes are lost in processing, therefore WE CAN NOT GUARANTEE THAT EVERY DUD SENT TO US CAN BE SUCCESSFULLY REBUILT. We assume no responsibility or liability for loss of tubes in processing. Duds that are not rebuildable may be returned upon request within 30 days.

ACCOUNTS

Terms of payment to qualified applicants are 2%/10 Net 30 Days from the invoice date. Customers desiring an open account should request a credit application.

BUYERS NOT PREVIOUSLY APPROVED FOR OPEN ACCOUNT MAY SEND A CHECK AND WAIT FOR IT TO CLEAR OR AGREE TO ACCEPT TERMS OF C.O.D. CASHIER’S CHECK OR CERTIFIED FUNDS, OR CHARGE THE PURCHASE ON VISA OR MASTERCARD.

DELIVERY

Normal turnaround time is ten to fifteen working days for most tubes. Orders can be expedited in emergencies

TUBES DAMAGED IN SHIPMENT

DO NOT RETURN TUBES WITHOUT PRIOR AUTHORIZATION FROM US OR THE CARRIER. IF A TUBE IS DAMAGED DURING SHIPMENT, IT SHOULD BE REPORTED IMMEDIATELY TO THE CARRIER SO A CLAIM CAN BE FILED AND FREELAND PRODUCTS, INC. SHOULD BE ADVISED THAT A CLAIM HAS BEEN FILED. Assistance can be rendered in filing a claim

PERFORMANCE

Grid emission and other minor variations in tubes, may show a performance variation in some transmitters. Any tube that is not within tolerance of adjustment for your transmitter or which does not perform to your satisfaction may be returned (UPON PRIOR AUTHORIZATION) for replacement. A replacement tube will be shipped promptly providing the returned tube has not been damaged.

SHIPPING

All tubes are tested prior to shipment and are shipped insured F.O.B. our plant via U.P.S. ground freight service unless otherwise specified. Freeland Products, Inc. pays U.P.S. ground freight service and insurance to any point in the Continental United States. Custom charges and air service charges are the responsibility of the customer.

Upon receipt, a tube should be visually examined for external damage and ohmmeter tested for internal damage. As soon as it is convenient, the tube should be transmitter tested before storing. Please remember to keep the original shipping container to return used tubes for rebuilding.

If the tube is purchased as a spare, test it upon receipt. After testing, notify Freeland Products, Inc. that the tube is a spare. Customer records will be noted. Upon installation of the tube, contact Freeland Products, Inc. and the warranty period will be activated from the date of installation.

RESEARCH AND DEVELOPMENT

In an effort to continually meet the needs of our customers, Freeland Products, Inc. will appraise for rebuilding, tube types which do not appear on our price list. With an available dud and/or original manufacturing specifications our technicians can analyze the characteristics, and evaluate the feasibility of restoring the used tube. For expediency, fax the tube specifications to Freeland Products, Inc. for review.